Help Centre › Buying on FCI › Returns, refunds & cancellations
Returns, refunds & cancellations
One return policy covers both — for FCI owned stock as well as independent marketplace items.
Last updated · September 2026
3-day return window
Not as describedYou have 72 hours from delivery to tell us the item does not match its listing. We pay the return shipping and refund you in full. Same terms for our own stock and marketplace listings.
What qualifies
Send it back
- A fault which listing did not mention
- Cosmetic damage beside what the photographs and grade showed.
- A missing item that was listed as included.
- Wrong variant — different model, mount, serial range, or finish from what you ordered.
- Transit damage, reported within 72 hours with photographs and an unboxing video.
Not a return
- Change of mind.
- Normal characteristics of the model and it's design quirks.
- Cosmetic wear that was described or visible in the listing photographs.
- Damage after delivery — dropped, opened, disassembled, or serviced by someone else.
On repairsDo not open a product or take it to a technician before telling us. Once it has been worked on we cannot tell what was wrong on arrival, and the return closes.
Nature of these products
- These are used products, generally vintage. We do not provide warranties.
- We test them carefully, grade accurately and disclose the flaws. What we promise is accuracy, not perfection.
- No returns, exchanges or cancellations for normal wear, age-related issues, or change of mind.
How to raise a return
To be eligible for a return, your item must be:
- In the same condition that you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase
Step 1
Write to us within 72 hours
- Email support@filmcam.in with your order ID and proof of purchase.
- Send photographs or a short video of the problem. A video helps diagnose the problem faster
- Keep the original packing until the matter is settled.
- We will get back with a resolution - either replacement, exchange or a refund.
Step 2
We arrange the pickup
- We reply within 1-2 workings day and book a reverse pickup for the item.
- We pay the return shipping. Nothing is deducted from your refund.
- Pack it as it arrived. An item damaged on the way back to us affects what we can refund.
Step 3
We inspect and refund
- Inspected within one working day of arrival.
- If approved, refunds are issued to your original payment method and processed within 7 business days — your bank or card provider may take additional time to post it.
- If more than 15 business days have passed since your refund was approved, please contact support@filmcam.in.
Exchanges
- We do not offer direct exchanges.
- Request a return for the original item, then place a new order once the return is accepted.
Refunds
Method
Original payment method only. No store credit unless you ask for it.
UPI / cards / net banking
7 business days from approval, plus bank posting time.
Partial refunds
Offered where a fault is real but you want to keep the item. This is your call.
Shipping charges
Refunded in full on a not-as-described return. Not refunded on a refused delivery.
Common questions
Do marketplace items have a shorter window than your own stock?
No. Same 72 hours, same terms, same people handling it. That is the reason everything comes through Gurgaon.
Is there a warranty after 72 hours?
These are generally used or vintage items, and we do not provide any warranty on them.
What if we disagree about whether it was described?
You see our inspection notes and photographs, and we compare them against the listing as it stood when you ordered. We keep a dated copy of every listing for exactly this reason. In practice these things are rare and settled in a day.
Still stuck? Write to us at support@filmcam.in
We answer within one or two working days.
We answer within one or two working days.